Since ceramics are semi-handmade products, from the production of sublimation mug blanks to high-temperature firing, some products will inevitably have small defects such as pinholes, bubbles, small black spots, and slight unevenness of the glaze that do not affect the use and appearance.If you need better quality, please contact and inform us.
About The Color Difference:
The sublimation mugs are shot in kind. Due to objective factors such as light, angle and display, a certain color difference will be caused. To improve the color accuracy, we suggest that you provide us with precise color parameters or physical samples.
Transportation Damage:
If there is any product damage, please take photos within 24 hours of signing for it and contact the customer service. We will provide you with the return and exchange service.
Satisfaction And Praise:
Your praise is to our encouragement, I hope to provide you with satisfactory goods and services, welcome to contact us, to our goods and services satisfaction, please give five points of praise.
Packaging And Shipping
Freight Logistics:
- Provide domestic and international freight services
- With rich transportation experience and professional team
- Tailor-made transportation solutions according to your needs
Packaging:
- Provide professional packaging services
- Use high-quality packaging materials
- Tailor-made packaging solutions according to your cargo characteristics
- Ensure the safe transportation of your cargo
Our advantages:
- One-stop service, save time and effort
- Reasonable price, high cost performance
- Safe and reliable, trustworthy
Our services:
- Packaging Design
- Full truckload transportation
- Less than truckload transportation
- Air freight
- Sea freight
- Wooden box packaging
- Carton packaging
- Bubble wrap packaging
- Other customized packaging
After Sales
Signature Note:
- In order to ensure the safety of the package, please check the goods in front of the Courier, check whether the outer package of the goods is intact, whether the outer package is obviously damaged or torn, whether the seal of the box is intact, whether there is obvious difference in weight. If there is any abnormality, please make notes on the waybill before signing for it.
- If not otherwise stated, the value of the goods is the lowest between the forecast amount of the order purchased and the order amount of the goods purchased, which shall be used as the basis for compensation, and shall be provided during the claim settlement, otherwise it will not be dealt with.
- After the package is signed, if you have any problems, please feedback to the customer service within five working days after the receipt (subject to the signing date of the logistics website), overdue will not be accepted.
Exeception Clause:
- Fragile goods: whether there is a choice of reinforcement or buy insurance, damage or leakage will not compensate, lost claims.(Such as glass products, ceramics, LCD screens and plastic products, etc.).
- Compensation is not accepted for the loss or damage of gifts or samples in the package.
- Losses caused by natural weather disasters, riots, wars and other irresistible factors.
- Due to the customs clearance time, flight delay, express delay, etc., the nature of the goods changed over the shelf life, warranty period and other irresistible factors. Customs confiscation, taxation, return, destruction (such as failure to pass the customs commodity inspection), etc.
- Lost or damage caused by forwarding or return of prohibited goods. Business delivery leakage, less, wrong.
- Loss or damage caused by the return or transfer of prohibited articles or damages to other transport companies.
- Repair, in-use goods, used goods, second-hand goods.
- Due to the reason of the business delivery, the goods are damaged, deformation.
- Affected by the weather or logistics link, easy to melt, deformation, metamorphic goods such as: health products (capsule), candy, food (beans, puff, jelly, juice, beverage), chocolate, cosmetics (lipstick, lipstick, eye shadow, powder, lotion), liquid (shampoo, germinal fluid, shower gel), paste (soap, purple grass paste), glass products, ceramics, LCD and plastic products, we are only responsible for the loss compensation, is not responsible for damage damage and other related after-sales claims.
